Business Communication Quarterly
Cases Online
 |
The March 1998 special issue included
15 original cases for classroom use. We have now run out of
the print version of the journal, but this site provides .pdf
versions for your use. You are welcome to download and print
these for your classes. Copyright
for any other use of this material rests with the ABC.
Listed below are
links to the PDF files for all 15 cases plus the introduction
to the special issue. The list also includes links to supplemental
materials for some cases. The supplemental materials include
sample student responses to assignments (with identifying
information masked) as well as comments on those samples and
teaching and learning notes. The materials are not intended
to be answers to case problems nor models of best practices
but points for analysis and discussion.
| Links
to PDF Files and Supplementary Materials for the
Cases |
Page#
in Issue |
Priscilla
S. Rogers, Jone Rymer
Business
and Management Communication Cases: Challenges and
Opportunities
Download
PDF
|
7 |
Jane
Thomas
Rocky
Mountain Mutual: Promoting Fun or Fitness
Download
PDF
Link to supplemental
material
|
26 |
James
S. O'Rourke, IV
American
Electrical: Managing an Environmental Crisis
Download
PDF |
31 |
Barbara
Shwom, Penny Hirsch, Judith Messick
Davis-Martin
Public Relations: Negotiating Organizational Responsibility
Download
PDF
Link to supplemental material |
45 |
Jacqui Cleland, Catherine
Wallace, Colleen Rigby
Information
Solutions: Working With "Strangers" Within
Download
PDF |
49 |
Linda Beamer
L.A.
Silks: Negotiating to Conduct Business in China
Download
PDF
Link to supplemental
material |
56 |
Judi Gaitens
Four Oaks Pavilion: Solving
More Than Noise Problems
Download PDF
Link to supplemental material |
84 |
Mark
Schaub
Lester
Crane: Getting Approval After the Fact
Download
PDF
Link to supplemental
material
|
99 |
Judy
E. Lease
Sentry
Insurance: Bringing Outsiders "In"
Download
PDF
Link to supplemental material |
112 |
|
Peter
M. Saunders
Statstar
Communications: Profiling Miscommunication
Download
PDF
Link to supplemental material |
120 |
|
Priscilla
S. Rogers
TeknoSport:
Communicating to Prevent Change
Download
PDF |
139 |
|
Barbara
L. Austin
Pansedik:
Ordering Creative Chaos
Download
PDF |
146 |
|
Katherine
M. Erdman, Herbert W. Hildebrandt
Stovall
Home Products: Practicing Prudence to Avoid Liability
Download
PDF
|
152 |
|
Penny
Hirsch, Barbara Shwom, Judith Messick
Trustworthy
Insurance: Information Timing and Telling the Truth
Download
PDF
Link to supplemental
material |
164 |
|
Jone
Rymer
Langley
Communications: Socializing and Snooping on E-mail
Download
PDF |
170 |
|
Teresa
Chin, Sharmila Naidu, Jonathan Ringel, Wayne Snipes,
Sherron Kenton Bienvenu, Jean DeSilva
Denny's:
Communicating Amidst a Discrimination Case
Download
PDF |
180 |
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